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All Videos (15)
Is Social Media a fad
Some good social media adoption stats. Brett LaDove Aug. 14, 2009 68 views
Blank
Social media from the consumer advocacy pov Brett LaDove Jul. 9, 2009 102 views
United Breaks Guitars
Disgruntled United customer and musician makes his case with music. Brett LaDove Jul. 9, 2009 100 views
Employee complaints
Here's a little levity on the topic of employee management. Brett LaDove May. 11, 2009 88 views
Salesforce.com -- Conversations Happen in the Cloud.
With all the buzz about social media and customer service, there are still only a few good examples… Brett LaDove Mar. 23, 2009 102 views
The Machine is Us/ing Us
A nice job of explaining Web 2.0 Brett LaDove Dec. 17, 2008 104 views
Wake Up and Listen to Consumer 2.0! - Pete Blackshaw
Pete Blackshaw speaks at SOCAP International, November 27th, 2007 Brett LaDove Dec. 17, 2008 110 views
WOMMA Pete Blackshaw, Neilsen BuzzMetrics
Pete Blackshaw from the Word of Mouth Marketing Association Brett LaDove Dec. 17, 2008 93 views
Cisco: Providing a Better Customer Experience
Cisco's pitch for their Contact Center solutions. Brett LaDove Nov. 22, 2008 74 views
Delivering A Great Customer Experience
A Forrester Research presentation on Customer Experience Brett LaDove Nov. 22, 2008 67 views
SOCAP 2007 Conference Slideshow
Brett LaDove Nov. 5, 2008 62 views
Wade Hauser at SOCAP Fall 2008 Conference
Wade has the audience rolling with his shameless brand plugs in this on stage monolog. (The beginn… Brett LaDove Nov. 5, 2008 81 views
Shep Hyken - Customer Service Cab Story
Brett LaDove Oct. 3, 2008 146 views
Tony Hsieh, Zappos CEO, Speaks to SOCAP about Customer Care at Zappos
Brett LaDove Oct. 2, 2008 88 views
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