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Some good social media adoption stats. Tags: media, social Brett LaDove Aug. 14, 2009 68 views
Social media from the consumer advocacy pov Tags: consumer, advocacy Brett LaDove Jul. 9, 2009 102 views
Disgruntled United customer and musician makes his case with music. Tags: disgruntled, guitar Brett LaDove Jul. 9, 2009 100 views
Here's a little levity on the topic of employee management. Tags: complaints, employee Brett LaDove May. 11, 2009 88 views
With all the buzz about social media and customer service, there are still only a few good examples… Tags: web 2.0, cloud Brett LaDove Mar. 23, 2009 102 views
A nice job of explaining Web 2.0 Tags: Web 2.0 Brett LaDove Dec. 17, 2008 104 views
Pete Blackshaw speaks at SOCAP International, November 27th, 2007 Tags: Pete Blackshaw, 2.0 Brett LaDove Dec. 17, 2008 110 views
Pete Blackshaw from the Word of Mouth Marketing Association Tags: Pete Blackshaw, WOMMA Brett LaDove Dec. 17, 2008 93 views
Cisco's pitch for their Contact Center solutions. Tags: Systems, Cisco Brett LaDove Nov. 22, 2008 74 views
A Forrester Research presentation on Customer Experience Tags: Experience, Customer Brett LaDove Nov. 22, 2008 67 views
Tags: 2007, conference Brett LaDove Nov. 5, 2008 62 views
Wade has the audience rolling with his shameless brand plugs in this on stage monolog. (The beginn… Tags: conference, Hauser Brett LaDove Nov. 5, 2008 81 views
Tags: Story, Service Brett LaDove Oct. 3, 2008 146 views
Tags: Zappos, SOCAP Brett LaDove Oct. 2, 2008 88 views

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