Featured Videos
All Videos (19)
Joseph Pine On What Consumers Want
Customers want to feel what they buy is authentic, but "Mass Customization" author Joseph Pine says… Brett LaDove Sep 1 6 views
Customer Experience - Dare to Be Different
Customer experience is about more than the quality of an organisation's products and services. But… Lynn Hunsaker Sep 1 5 views
DNA of Customer Experience - How Emotions Drive Value
Colin Shaw talks about DNA of Customer Experience - How Emotions Drive Value Lynn Hunsaker Sep 1 8 views
Measuring the Customer Experience
Forrester Research Vice Presidents Bill Doyle and Harley Manning outline the many ways financial se… Lynn Hunsaker Sep 1 2 views
Is Social Media a fad
Some good social media adoption stats. Brett LaDove Aug. 14, 2009 69 views
Blank
Social media from the consumer advocacy pov Brett LaDove Jul. 9, 2009 102 views
United Breaks Guitars
Disgruntled United customer and musician makes his case with music. Brett LaDove Jul. 9, 2009 104 views
Employee complaints
Here's a little levity on the topic of employee management. Brett LaDove May. 11, 2009 90 views
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Salesforce.com -- Conversations Happen in the Cloud.
With all the buzz about social media and customer service, there are still only a few good examples… Brett LaDove Mar. 23, 2009 102 views
The Machine is Us/ing Us
A nice job of explaining Web 2.0 Brett LaDove Dec. 17, 2008 104 views
Wake Up and Listen to Consumer 2.0! - Pete Blackshaw
Pete Blackshaw speaks at SOCAP International, November 27th, 2007 Brett LaDove Dec. 17, 2008 112 views
WOMMA Pete Blackshaw, Neilsen BuzzMetrics
Pete Blackshaw from the Word of Mouth Marketing Association Brett LaDove Dec. 17, 2008 94 views
Cisco: Providing a Better Customer Experience
Cisco's pitch for their Contact Center solutions. Brett LaDove Nov. 22, 2008 79 views
Delivering A Great Customer Experience
A Forrester Research presentation on Customer Experience Brett LaDove Nov. 22, 2008 70 views
SOCAP 2007 Conference Slideshow
Brett LaDove Nov. 5, 2008 63 views
Wade Hauser at SOCAP Fall 2008 Conference
Wade has the audience rolling with his shameless brand plugs in this on stage monolog. (The beginn… Brett LaDove Nov. 5, 2008 82 views
Shep Hyken - Customer Service Cab Story
Brett LaDove Oct. 3, 2008 160 views
Tony Hsieh, Zappos CEO, Speaks to SOCAP about Customer Care at Zappos
Brett LaDove Oct. 2, 2008 92 views
ADD EVENTS & VIDEOS!
Events
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Customer Experience Consortium - Cable Industry
September 22, 2010 from 12pm to 5pm – Budapest, Hungary
Videos
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LaDove Associates -- CRM and Customer Care Consulting, is the founder and a proud sponsor of The Customer Care Network.
ClearAction specializes in Customer Experience Innovation, Employee Engagement, and Customer Relationship Skills.
© 2010 Created by Brett LaDove.
