Steve Martorano's Page

One of the key things that needs to be identified as we go about our daily tasks is that our past successes have a strange and almost magnetic way of drawing us into a sense of complacency. How do we stay focused?

Here's a tip to remember: you have a responsibility to create a sense of urgency in everything you do every day. Everything you do impacts customers in some way, and is therefore that important. You have to be repetitively and consistently fresh each day, ready to achieve the h… Continue

The word right in the context of “doing what’s right” or “knowing what’s right” cuts like a sword to the heart of the issue of character. If you do not have the ability to know what’s right in any given circumstance, then you won’t have the ability to do what’s right. If you don’t do what’s right, you may find that doing anything other than the right thing is, well…wrong. Kind of stands to reason, doesn’t it?

So the essence of acting from the strength of character comes from this ability to kno… Continue