Scott L
  • Male
  • San Francisco, CA
  • United States
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Job Title:
Management Consultant
About Your Passion for Customers:
I've always believed that the reason for any company's existence is the solve customer problems. The core value of a company should never be to make a profit - it should be to create value for its customers. If done well and with appropriate attention to business principles, then the end result is a profitable enterprise. I am a customer advocate at heart.

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At 8:37am on July 25, 2008, Christie Rodriquez said…
Scott - We need more customer advocates in our society! I would like to extend a personal invitation for you to join us at our next Nor Cal Contact Center meeting on October 9th.

The topic will be Quality Monitoring & CSR Quality Metrics. A tour of Bank of America's contact center is also planned.

Register at norcalcontactcenters.org
At 7:30am on July 24, 2008, Brett LaDove said…
Welcome Scott.
 
 
 

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