- Lynn Hunsaker
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- Blog Posts (29)
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- Events (5)
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- Videos (3)
Lynn Hunsaker's Groups
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Customer Care Publicatio…
1 member
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Customer Care Consultant…
1 member
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Analytics etc...
5 members
Lynn Hunsaker's Events
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Customer Experience Consortium - Cable Industry
September 22, 2010 from 12pm to 5pm – Budapest, Hungary
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Customer Experience Optimization
Latest Activity
- Customer Service Airport Exchange 2010 on October 4, 2010 to October 6, 2010
- The Customer Show Asia on September 29, 2010 to September 30, 2010
- Customer Experience Consortium on September 22, 2010 from 12pm to 5pm
Profile Information
- Company
- ClearAction
- Job Title:
- Customer Experience Strategist / Consultant
- About Your Passion for Customers:
- Specialist in helping organizations improve customer-centric culture, customer data ROI, and cross-organizational engagement to deliver brand promises. Rich hybrid skills and executive experience in marketing & market research, process improvement & quality, organizational development & change management, and leadership & teaching.
Managed customer experience programs for more than half of career; executive roles include Head of Corporate Quality, Director of Marketing & Business Development, Manager of Voice of the Customer, Manager of Customer Services, Manager of Strategic Information, and Market Research Manager. Worked with Accountants Inc, Adecco, Anritsu, Applied Materials, Cadence, Deltek, FormFactor, Hospira, Merck, MicroWarehouse, Sonoco, SunPower, and many other companies.
- Website:
- http://www.clearaction.biz
- Affiliation 1 (professional association etc.)
- American Marketing Association
- Affiliation 2
- Customer Think, Contact Center Performance Forum, Bay Area Association for Psychological Type
Customer Experience Improvement Resources
eHandbooks by ClearAction
"This ebook should be saved on every marketer's desktop!"
- John Todor, author of Addicted Customers & Winning Mindshare
"Provides a palette of practical, scalable approaches to effectively address each component of the customer experience -- and gives the corporate marketer with exactly what s/he needs; the latest statistics making the case for the ROI of an improved customer experience and a "plug and play" tool kit for tackling the issues that are most relevant to their organization."
- Donnell Wright, Vice President of Service Excellence, Washington Mutual
Lynn Hunsaker's Videos
Lynn Hunsaker's Blog
Customer Experience Management Prevents Hassles
One out of two companies (44%) acknowledge that high-profile negative customer experiences have at some time compromised their brand, yet only 29% have high ability to handle and resolve customer complaints.1 Do you proactively embrace customers’ constructive feedback? While surveys have long been in place for most companies, only 31% of marketi
… ContinuePosted on August 28, 2010 at 7:30am —
Improve Customer Experience by Eliminating Customer Focus Boundaries
'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.' This is poisonous thinking when some parts of your company are excused from customer-focus. When anyone in your organization is disconnec… Continue
Posted on July 9, 2010 at 12:30pm — 2 Comments
Customer Experience Management Using Social Media
- Use social media listening first to determine how best to interact with customers.
- Recognize the importance of making emotional connections with customers via social media.
- Blend social media with other voice of the customer sources to create a holistic view of customer priorities.
- Leverage customer stories from soci… Continue
Posted on May 3, 2010 at 12:44pm — 2 Comments
Employee Engagement in Superior Customer Experience
The hardest thing for competitors to copy is the customer experience you create. And engaged employees are the most dynamic and influential force in creating superior customer experiences. While 80% of executives say they want to use customer experience management (CEM) as a form of d… Continue Posted on April 1, 2010 at 9:18pm —
Loyalty is Not Just for Customers
Customer loyalty is important to business success. Profitability of customer retention is pretty much common knowledge.So companies do a lot to encourage customer behav… Continue
Posted on January 2, 2010 at 7:00am —
Comment Wall (4 comments)
- At 10:40am on May 8, 2009,
Lynn Hunsaker said…
- Customer Experience Resources - mark your faves & tweet!
- twibes.com/groups/customer-experience
- twitter.com/clearaction
- facebook.com/dj/customerexperience
- customer.ology.com
- clearaction.biz/blog
- brighttalk.com/channels/2107/view
- blogtalkradio.com/customerexperience
- slideshare.net/clearaction
- clearaction.podomatic.com
- At 3:55pm on March 26, 2009,
Lynn Hunsaker said…
- Employee Engagement -- Customer Engagement -- Customer Data = new layout of my website: Customer Experience (www.ClearAction.biz)
- At 6:41pm on September 25, 2008,
Lynn Hunsaker said…
- I just published my 1st ebook: Metrics You Can Manage For Success (www.clearaction.biz/metrics-incentives.html) and launched my podcast training series: Customer Relationship Skill-Building (www.clearaction.biz/podcast.html). Free sample ebook and sample podcast!
- At 2:30pm on July 28, 2008,
Lucie Newcomb said… - Thanks, Lynn. It's a pleasure to be your Friend in Customer championing!
ADD EVENTS & VIDEOS!
Events
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Customer Experience Consortium - Cable Industry
September 22, 2010 from 12pm to 5pm – Budapest, Hungary
Videos
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LaDove Associates -- CRM and Customer Care Consulting, is the founder and a proud sponsor of The Customer Care Network.
ClearAction specializes in Customer Experience Innovation, Employee Engagement, and Customer Relationship Skills.
© 2010 Created by Brett LaDove.
