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Jim Ball
- Male
- Denver, CO
- United States
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Profile Information
- Company
- Extension9 Consulting
- Job Title:
- Principal
- About Your Passion for Customers:
- I am passionate about customer service, both as a user and a provider. As one of the co-founders of Alpine Access, I have learned how well-designed business processes supported by the right systems and run by the right agents can lead to amazing customer service results. There is no excuse for treating customers in any other way.
Now, I help companies with established traditional call centers augment with or convert to the use of home-based agents.
- Website:
- http://www.extension9.com
- Affiliation 1 (professional association etc.)
- CCNG
- Affiliation 2
- ICSA
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