UNLOCKING THE DOOR TO VIRTUALIZATION: A 25 year call center veteran shares his views on virtual call center platforms

Hello friends!

I wanted to share a fantastic new article with you entitled Unlocking
The Door To Virtualization. It was written by my friend and associate,
Tyrone Wilson.is a Call Center consultant and has over 25 years
experience in Call Center Operations with companies such as GTE Sprint,
MCI Telecommunications, Cox Communications, and Assurant Solutions.
Tyrone has worked with a variety of premise based, equipment based call
center platforms but now shares his views new virtual call center
technology and the phenomenal benefits they provide to call centers
using these platforms.

I hope you will check out this terrific article and feel free to post comments.

http://www.managedserviceproviders.biz/2010/02/call-center-unlockin...


Cheers!


Darren Prine

Director of Strategic Partnerships
Northwinds Contact Solutions
5425 E Bell Rd, Ste 141
Phoenix, AZ 85254
Work: 602.515.0395
Mobile: 480.251.9160
Fax: 602.515.0391
Email: dprine@thenorthwinds.com
IM: CallCenterHero (Skype)