General Customer Care Topics (9)

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UNLOCKING THE DOOR TO VIRTUALIZATION: A 25 year call center veteran shares his views on virtual call center platforms Hello friends! I wanted to share a fantastic new article with you entitled Unlocking The Door To Virtualization. It was written by my frie… Started by Darren Prine	0	Feb 4
Upcoming conferences? Dear all, I often hear of exciting conferences in the customer experience/care/orientation field and think, "Hey, I'd like to attend." The… Started by Adam StJohn Lawrence	3	Dec. 16, 2009 Reply by Julia Leong
Collaboration and Social Networking in Contact Centers I wanted to get your inputs/thoughts on how would or how can Collaboration and Social Networking in Contact Centers help achieve higher lev… Started by Vishnu	0	Mar. 23, 2009
driving webstore adoption for small contact center Greetings All, background of my contact group: inbound approx 3400 contacts per week via fax, e-mail and phone. group of 15 agents. We are… Started by Ann Kenville	1	Sep. 11, 2008 Reply by Brett LaDove
"Survey says" Is it just me? "More than one-third of the executives evaluate their use of customer service practices as “poor/below average.”" Really? T… Started by Paul Roemer	0	Aug. 17, 2008
Things I overheard while talking to myself If a blog fell in the woods and nobody commented on it is it still a blog? It's a little like talking to myself, or singing in the shower--… Started by Paul Roemer	0	Aug. 14, 2008
Multiple Channels - what's the influence I am curious to learn how your experiences in dealing with customers differ depending on their channel - phone, internet, catalog, store. D… Started by Paul Roemer	0	Aug. 1, 2008
Investing For Efficient AND Effective Customer Service It never ceases to amaze me how some companies hope to achieve better customer service efficiencies by cutting costs. In many companies, cu… Started by Brett LaDove	0	Apr. 27, 2008
The Art and Science of Technology Selection Sometimes as a consultant I get called in once a system selection has already gone awry -- to help clean up the mess. In many of these situ… Started by Brett LaDove	0	Apr. 27, 2008