The Customer Care Network

Customer Care Professionals: Join your peers in the pursuit of customer loyalty.

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JOIN A GROUP!

Inquire about and share best practices among birds-of-a-feather. Join a group and keep the discussions lively.

Groups

Customer Care Publicatio…

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Customer Care Speakers'…

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Customer Care Consultant…

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Sups. & Ops.

1 member

Analytics etc...

5 members
Tech Lab

3 members

Front Liners

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The Executive Suite

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KPI Group Consultant Team

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ICSA Georgia Chapter

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How Can a Business Improve Customer-Centricity?

Vote on the Ideas below, and add your own Ideas as pithy advice (think 140 characters) on the question: How Can a Business Improve Customer-Centricity? Our collective wisdom on this subject will be collated according to your votes on all submitted ideas, and published as an ebook which you may enjoy distributing as a gift to colleagues.

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ADD YOUR COMMENTS, DISCUSSION ITEMS, & BLOGS!

Feed your passion for customer care by commenting on the items posted below, and/or adding your own posts!

Forum

Exclusive Interview with Amanda Sachs, Senior Director, WW Customer and Partner Experience at Microsoft Corporation

Started by Michele Westergaard in General Customer Care Topics Sep 2.

marcus evans Hosts 5th Annual Customer Experience Management & Retention Conference

Started by Michele Westergaard in General Customer Care Topics Aug 11.

Blog Posts

Interview With Amanda Sachs, Senior Director, WW Customer and Partner Experience at Microsoft Corporation

Posted by Michele Westergaard on September 2, 2010 at 11:24am

Customer Experience Management Prevents Hassles

Posted by Lynn Hunsaker on August 28, 2010 at 7:30am

Providing service by walking in your customers shoes

Posted by Scott Zimmerman on July 30, 2010 at 2:37pm

Improve Customer Experience by Eliminating Customer Focus Boundaries

Posted by Lynn Hunsaker on July 9, 2010 at 12:30pm — 2 Comments

Delivering, quite literally, the brand promise

Posted by Scott Zimmerman on July 5, 2010 at 8:48am — 1 Comment

Latest Activity

Lynn Hunsaker added a discussion to the group Customer Care Publications

Innovating Superior Customer Experience

Innovating Superior Customer Experience: New rules of innovation include focus on customer jobs instead of features, segmentation by circumstances, measuring success by customers' built-in value judgments, and involving the whole company in innovat…

on Friday

Theresa Devonshire is now a member of The Customer Care Network

Welcome Them!

on Friday

Lynn Hunsaker added 2 groups

on Thursday

Michele Westergaard added a discussion

Exclusive Interview with Amanda Sachs, Senior Director, WW Customer and Partner Experience at Microsoft Corporation

To view the PDF version of the interview, visit: Amanda Sachs, Senior Director, WW Customer and Partner Experience, Microsoft Corporation, will be a speaker at the marcus evans Customer Experience Management and Retention Conference on 15-17 Septe…

on Thursday

Brett LaDove just flinked a link

(via Flinkit)

on Wednesday

Brett LaDove commented on Brett LaDove's video 'Joseph Pine On What Consumers Want'

This video was filmed in 2004....but is still relevant today. While Pine doesn't mention social media (all the buzz these days), but the broader themes that he addresses (such as authenticity) still apply.

on Wednesday

Brett LaDove added a video

on Wednesday

Brett LaDove commented on Lynn Hunsaker's video 'Customer Experience - Dare to Be Different'