Customer Care Professionals: Join your peers in the pursuit of customer loyalty. Take action...add your own content (events, posts, etc.)!

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Inquire about and share best practices among birds-of-a-feather. Join a group and keep the discussions lively.

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Forum

Lynn Hunsaker

Customers, Employees, Managers or Shareholders 1st? 1 Reply

Started by Lynn Hunsaker in General Customer Care Topics. Last reply by Lynn Hunsaker Jun 8, 2011.

Darren Prine

Top 3 Ways to Annoy Your Customers

Started by Darren Prine in General Customer Care Topics Oct 14, 2010.

Brett LaDove

Why Join and Participate in "The Customer Care Network"

Started by Brett LaDove in Using This site May 12, 2008.

Blog Posts

Michele Westergaard

Managing Credit and Collections to Increase Customer Satisfaction

Posted by Michele Westergaard on January 26, 2012 at 9:36am

Chuck Dennis

What you should know about tools for productivity & cost savings

Posted by Chuck Dennis on August 12, 2011 at 11:30pm

Thomas Pencek

Creating Rituals for Customers

Posted by Thomas Pencek on May 9, 2011 at 10:44am — 1 Comment

Latest Activity

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Managing Credit and Collections to Increase Customer Satisfaction

Customer service continues to be an ongoing and top priority for electric, gas and water utilities across the industry to this day. The overall goal is to continue to increase customer satisfaction and enhance the customer service experience, while still delivering and earning revenues from their services.Dan Murray, Vice President of Customer Affairs at Philadelphia Gas Works (PGW), is an executive with over fourteen years of extensive Utility industry knowledge and a successful track record…See More
Blog post by Michele Westergaard yesterday
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3rd Annual Utility Customer Experience Management Conference at San Antonio, TX

February 8, 2012 at 8am to February 10, 2012 at 5pm
The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. Why Should You Attend?This conference will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer…See More
Event posted by Michele Westergaard Oct 10, 2011
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Customer Value Creation Seminar Series at UC Berkeley Extension

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September 20, 2011 from 9am to 3pm
(This is part of a week-long seminar series: www.ClearAction.biz/value)  Value creation is perhaps the single most important aspect of any executive's job. By seeing value the way customers see it leaders gain the context for collaborative value generation that offers sustainable differentiation and is rewarded by the market place. In this seminar you will learn how to:*View the CEO as Chief Value Creator, supported by Chief Employee Value Creator…See More
Event updated by Lynn Hunsaker Sep 4, 2011
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Elizabeth A. Ahearn is now a member of The Customer Care Network Aug 31, 2011
Welcome Them!
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Customer Value Creation Seminar Series at UC Berkeley Extension

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September 20, 2011 from 9am to 3pm
(This is part of a week-long seminar series: www.ClearAction.biz/value)  Value creation is perhaps the single most important aspect of any executive's job. By seeing value the way customers see it leaders gain the context for collaborative value generation that offers sustainable differentiation and is rewarded by the market place. In this seminar you will learn how to:*View the CEO as Chief Value Creator, supported by Chief Employee Value Creator…See More
Krishnakumar might attend Lynn Hunsaker's event Aug 23, 2011
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Krishnakumar updated their profile photo Aug 23, 2011
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What you should know about tools for productivity & cost savings

SOCAP New England's September meeting: What are people doing to aggregate, analyze and make decisions about information coming in from social media, CSAT, and other myriad resources? How can you cost justify the investments you hope to make in tools that make everyone’s jobs easier? What should you know about tools for productivity and cost savings in order to impress your corporate leadership?  Join us on September 26, 2011 to learn about the latest trends for using technology in fresh and…See More
Blog post by Chuck Dennis Aug 13, 2011
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Dhariana commented on Brett LaDove's page 'Resource Sharing' Aug 3, 2011

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CRMLaDove Associates -- Customer Experience Consulting, is the founder and a proud sponsor of The Customer Care Network.

Customer Experience ManagementClearAction specializes in Customer Experience Innovation, Employee Engagement, and Customer Relationship Skills.


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